Terms of Service

Effective: 29 May 2026 · Version 1.1

These Terms of Service ("Terms") govern your access to and use of the Aeloria platform, services, dashboards, APIs, and any related content (collectively, the "Service"). By creating an account, subscribing, or using the Service, you ("Customer" or "you") agree to be bound by these Terms.

The Service is operated by Matteo Panzavolta, trading as Aeloria, sole proprietor, Im Lindengut 15, 8803 Rüschlikon, Switzerland ("Aeloria", "we", "us").

Entity migration notice. Aeloria is currently operated as a Swiss sole proprietorship and will be transferred to a Swiss corporate entity (Aeloria GmbH or Aeloria AG) upon its incorporation. By accepting these Terms, you acknowledge and consent to this future transfer of contract, with no change to your rights, subscription terms, pricing, or service levels. We will notify you in writing when the transfer takes effect.

1. Definitions

Account — the registration and login credentials assigned to you for accessing the Service.
Brand — a commercial brand or business entity whose AI visibility is monitored or optimised through the Service.
Workspace — the environment within the Service in which Customer Data is organised, including one or more Brands.
Subscription — your paid plan, including tier (Essential, PRO, Agency, Enterprise) and billing frequency (monthly or annual).
Customer Data — any data, content, or material that you submit to or generate within the Service, including brand information, prompts, queries, and uploaded documents.
Output — the reports, scores, visibility metrics, recommendations, and other materials produced by the Service.
AI Engines — third-party generative search and answer systems (including but not limited to ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews, Copilot) whose outputs the Service monitors and analyses.

2. Account & Eligibility

You must be at least 18 years old and have authority to bind any organisation on whose behalf you are accepting these Terms. You are responsible for the accuracy of registration information and for all activity under your Account. You must keep credentials secure and notify us immediately of any unauthorised access.

3. Subscriptions, Fees & Renewal

3.1 Fees

Fees are stated on our pricing page at aeloria.ai/pricing and at the time of subscription. All fees are exclusive of VAT or other applicable taxes. Where you are a business based in the European Union with a valid VAT identification number, the reverse-charge mechanism may apply.

3.2 Billing & Payment

Fees are billed in advance through our payment processor, Stripe Payments Europe Limited. Monthly subscriptions are billed each month; annual subscriptions are billed once per year. Failure to pay may result in suspension or termination of the Service.

3.3 Auto-Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time via the Customer Portal; cancellation takes effect at the end of the current billing period, and no refund is provided for unused portions of a prepaid period unless required by law.

3.4 Price Changes

We may change subscription fees with at least 30 days' prior notice. If you do not agree to a fee change, you may cancel before the new fee takes effect.

4. Acceptable Use

You agree not to, and not to allow any third party to:

Use the Service to violate the terms of service or acceptable use policies of any AI Engine or third-party platform;
Reverse engineer, decompile, or attempt to extract the source code of the Service;
Resell, sublicense, or redistribute raw Outputs to third parties outside the scope of your Subscription tier (in particular, agency tiers may use Outputs on behalf of their managed Brands but may not resell access to the platform itself);
Scrape, copy, or attempt to access portions of the Service to which you have not been granted access;
Use the Service to manipulate, deceive, or fraudulently influence AI Engines or their users;
Use the Service to process personal data of individuals without a valid legal basis;
Submit malware, viruses, or any code intended to harm the Service or its users;
Use the Service for any unlawful purpose under Swiss, European Union, or applicable national law.

5. The Service: Nature, Limits & Disclaimer Regarding AI Engines

5.1 Best-Effort Service

The Service provides monitoring, scoring, recommendations, and optimisation guidance with respect to the visibility, citation, and representation of Brands within AI Engines. The Service is provided on a "best-effort" basis. We do not warrant, guarantee, or promise that any Brand will be cited, ranked, recommended, or favourably represented by any AI Engine.

5.2 Third-Party AI Engines

AI Engines are operated by independent third parties. Their algorithms, ranking signals, citation behaviour, and policies may change without notice and without any obligation to us or to you. We have no control over, and accept no responsibility for, the outputs, decisions, or changes made by AI Engines. The fact that an AI Engine ceases to cite a Brand, removes a Brand from its training data, or otherwise behaves unfavourably toward a Brand is not a failure or breach of these Terms by Aeloria.

5.3 Recommendations Are Advisory

Optimisation recommendations produced by the Service are advisory in nature. Implementation, suitability, and outcomes are the responsibility of the Customer.

6. Intellectual Property

6.1 Our Rights

The Service, including all software, algorithms, scoring methodologies, designs, and documentation, is owned by Aeloria and protected by Swiss, European, and international intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your Subscription, solely for your internal business purposes (or, in the case of Agency tier customers, on behalf of your managed Brands).

6.2 Your Rights

You retain all rights to Customer Data. By submitting Customer Data, you grant Aeloria a limited, worldwide, non-exclusive licence to host, process, transmit, and analyse such Customer Data solely for the purpose of providing the Service.

6.3 Outputs

You are granted full rights to use the Outputs generated for your Brands within the scope of your Subscription, including for internal reporting, agency client deliverables, and marketing decision-making.

6.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Aeloria a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose, including improving the Service.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is identified as confidential or that would reasonably be understood as confidential. This obligation survives termination for three (3) years. Customer Data is treated as Customer's confidential information.

8. Data Protection

Our processing of personal data is described in our Privacy Policy. Where Aeloria processes personal data on your behalf in connection with the Service, our Data Processing Agreement applies and is incorporated into these Terms by reference.

9. Warranties & Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Aeloria disclaims all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

Without limiting the foregoing, Aeloria does not warrant that: (a) the Service will be uninterrupted or error-free; (b) Outputs will be accurate, complete, or current; (c) any AI Engine will behave in any particular way; (d) the Service will achieve any specific commercial, marketing, or visibility outcome.

10. Limitation of Liability

To the maximum extent permitted by Swiss law:

Neither party shall be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost rankings, lost visibility, or lost data;
Aeloria's aggregate liability under these Terms shall not exceed the total fees paid by Customer to Aeloria in the twelve (12) months immediately preceding the event giving rise to the claim;
These limitations do not apply to liability that cannot be excluded under Swiss law, including liability for gross negligence or wilful misconduct.

11. Indemnification

You agree to indemnify and hold Aeloria harmless from any third-party claim arising from: (a) your use of the Service in violation of these Terms; (b) Customer Data submitted by you; (c) your violation of any law or third-party right; (d) your use of Outputs in any commercial activity.

12. Term & Termination

12.1 Term

These Terms apply from the date you create an Account until terminated as provided herein.

12.2 Termination by Customer

You may cancel your Subscription at any time via the Customer Portal. Cancellation takes effect at the end of the then-current billing period.

12.3 Termination by Aeloria

We may suspend or terminate your Account immediately if you materially breach these Terms, fail to pay fees when due, or use the Service in a manner that creates risk for Aeloria or other users.

12.4 Effect of Termination

Upon termination, your access to the Service ends. You may export your Customer Data for a period of thirty (30) days following termination, after which it may be deleted. Provisions that by their nature should survive termination (including intellectual property, confidentiality, limitations of liability, and governing law) shall survive.

13. Modifications to the Terms

We may update these Terms from time to time. Material changes will be notified to you by email or in-product notice at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance.

14. Force Majeure

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including failures or changes by AI Engines or other third-party services on which the Service depends.

15. Assignment & Entity Migration

You may not assign these Terms without our prior written consent. Aeloria may assign these Terms (a) to a successor in the event of a merger, acquisition, or sale of substantially all assets; or (b) to its future Swiss corporate entity (Aeloria GmbH or Aeloria AG) upon its incorporation, as a continuation of the existing business. You hereby consent in advance to the assignment to the new corporate entity and acknowledge that such assignment will not change your rights, pricing, or service levels.

16. Governing Law & Jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The exclusive forum for any dispute is the competent courts of the Canton of Zürich, Switzerland. The mandatory consumer protection rules of the customer's country of residence remain reserved where applicable.

17. Miscellaneous

These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between the parties regarding the Service. If any provision is held unenforceable, the remaining provisions shall remain in effect. Failure to enforce any provision is not a waiver of the right to enforce it later. Notices may be sent by email to the addresses on file.

18. Contact

Questions about these Terms may be sent to contact@aeloria.ai.